Frequently Asked Questions
Everything you need to know about our diffusers, fragrance oils, and how to get the best scent performance at home.
GENERAL QUESTIONS
Cold-air diffusion turns fragrance oil into a fine vapor without using heat or water. This keeps every note intact and ensures cleaner, more even scent coverage across your space.
The Phoenix connects directly to your HVAC system for whole-home scenting up to 4,000 sq ft.The Nomad is a portable diffuser that covers up to 1,000 sq ft and can move easily between rooms — cordless, rechargeable, and compact.
Yes. Our oils are compatible with most cold-air diffusers that use direct-screw or atomizing systems. They’re not designed for water diffusers, humidifiers, or oil burners.
Yes. Each fragrance is blended with natural essential oils and safe synthetic components for balance, longevity, and stability.
USAGE & PERFORMANCE
500 mL oils: Around 3–5 weeks with average daily use (4–8 hours).
30 mL samples: 3–7 days depending on intensity and runtime.
Actual duration varies by scent strength, airflow, and settings.
Phoenix: Up to 3,000 sq ft (ideal for large homes or open-plan spaces).
Nomad: Up to 1,000 sq ft (perfect for bedrooms, offices, or smaller living areas).
Phoenix: Adjust directly through the third-party app or on-unit controls.
Nomad: Use the included remote to fine-tune scent levels.
CARE & MAINTENANCE
Wipe the exterior with a dry, soft cloth weekly. If switching fragrances, allow the diffuser to run for several minutes between oils to clear residual scent.
Yes, but keep the diffuser upright and out of direct sunlight. If not using for long periods, remove the bottle and store it in a cool, dry place.
Power off, unscrew the bottle, fill carefully (do not overfill past the shoulder line), and re-secure firmly before turning the unit back on.
SAFETY & WARRANTY
Our fragrances are formulated to meet IFRA and Prop 65 safety standards. As with any scented product, diffuse in ventilated areas and keep oils out of reach of children and pets.
Both diffusers include a 1-year limited warranty against manufacturing defects.For support, contact support@scentara.com with your order number and a brief description of the issue.
Wipe immediately with a soft cloth. Avoid contact with finished wood or painted surfaces. If oil touches skin, rinse thoroughly with water.
ORDERS & SUPPORT
Orders ship within 1–2 business days. Standard U.S. shipping typically arrives within 3–7 days. Tracking is emailed once dispatched.
Currently, we ship within the U.S. only. Expansion to select regions is in progress.
Email support@scentara.com or fill out our contact form — we reply within 1–2 business days.
Contact Us
Product questions, scenting inquiries, or partnership requests — kindly fill out the form below.